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According to them, they are not able to connect their Xbox controller to their PC via Bluetooth, but when they try connecting it via a USB cable, it works fine. If your device is in warranty, you should be able to click into it and order a repair.Some users are experiencing issues while connecting their wireless Xbox controller to their computers.For controllers, it's typically inside the battery door on the back. For Xbox consoles, the serial number is usually on the back. You'll need the serial number to add it to the site.
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Select "Register a device" at the top, and follow the steps on adding your console or your controller.Register your device with your Xbox account at Microsoft's devices portal here (opens in new tab).Getting a repair from Microsoft is relatively simple, but depends on local laws and warranty status.
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If the controller doesn't work on other Xbox consoles, or even via Bluetooth on your phone or PC, then it could be that there's an issue with the wireless connection on the controller itself. If the controller works on other Xbox consoles, and you can't sync other Xbox controllers to your Xbox, there may be an issue with the wireless receiver on your Xbox. If all else fails, you may need to contact Microsoft for a repair.
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